The firm has a policy of providing the personal attention, commitment and experience of Nelson Wong, principal of the firm, to all work undertaken. He is directly involved from the initial briefing meeting to the final report presentation or building occupancy. He is a working principal, serving his clients with sound, practical and economical recommendations/solutions.

Although there are general planning principles and approaches which apply to all police studies/projects, he is also sensitive to the particular needs of the police staff, the community, and the approving bodies. He listens carefully to the police and community's concerns. As such, new/renovated police facilities are tailored to reflect a balance between an efficient/economical police operation with the needs of a community.